Field Service Dispatch Agent

Problem

Dispatch runs on a whiteboard and a phone. Jobs go to whoever answers rather than whoever is closest and qualified, technicians arrive without the part, and customers phone in for an ETA nobody can give them.

Solution

An agent that reads the inbound request, works out what the job needs in skills, parts, and time, schedules it against real technician availability and travel, and sends the customer a window it can actually meet, re-planning when the day goes wrong.

Tech stack

Required integrations

• Field service management or CRM system
• Inventory for parts availability
• SMS and voice for customer notification
• Calendar and technician mobile app

Key features

• Job requirement extraction from calls, emails, and web forms
• Skill, licence, and parts matching per technician
• Travel-aware scheduling with realistic arrival windows
• Automatic re-planning when a job overruns or a technician is delayed
• Customer notification with an ETA that updates