Dealership Service Retention Agent

Problem

A dealership's service database already knows which cars have open recalls, which customers declined a brake job eight months ago, and who has not returned since their warranty ended. Nobody calls them, because the service team is busy answering the phone.

Solution

An agent that works those lists on a schedule, contacts each customer with the specific reason - the recall number, the deferred item, the interval now due - and books into the shop's actual available capacity.

Tech stack

Required integrations

• Dealer management system
• Recall lookup by VIN
• Service scheduling and capacity
• SMS and voice

Key features

• Open recall outreach driven by VIN
• Declined-recommendation follow-up quoting the original estimate
• Lapsed-customer reactivation by service interval
• Booking into real capacity rather than a wish list
• Attribution per advisor and per location