Multi-Location Review Response Agent
Restaurant, hotel, and clinic groups running ten or more locations
HospitalityIntermediate8.43-5 weeks to MVP
Problem
A group with forty locations receives a few hundred reviews a month. Corporate marketing cannot answer them all, so either nobody does or each manager answers in their own voice - and the review reporting that the walk-in freezer smells gets the same thank-you-for-your-feedback as the one about parking.
Solution
An agent that drafts a response per review in one approved voice, and routes the operational signal separately: the freezer becomes a work order, not a reply.
Tech stack
Next.jsClaudePostgreSQLGoogle Business Profile APIReview platform APIs (Yelp, Tripadvisor)
Required integrations
- Google Business Profile
- Yelp and Tripadvisor
- Work order or facilities system
- Slack or email for manager routing
Key features
- One brand voice across every location
- Operational complaint extraction into work orders
- Tripwires that block auto-send on legal and health claims
- Response rate and rating trend per location
- Per-location tone overrides where a market genuinely differs
ReputationBrand voiceRoutingMulti location
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Guides for this build
Read these alongside the spec.