Voice of Customer Synthesis Agent
Product teams whose roadmap input is whoever shouted most recently
ProductIntermediate8.53-5 weeks to MVP
Problem
Customer signal arrives in six places and is read by nobody in aggregate. Roadmaps end up driven by the most recent loud conversation, and the churn reason that appeared in eleven exit notes goes unnoticed.
Solution
An agent that ingests every feedback channel, clusters into a stable taxonomy, weights by segment value, and produces a ranked list where each theme links back to the specific quotes it came from.
Tech stack
Next.jsClaude APIpgvectorPostgreSQLInngest for scheduled runs
Required integrations
- Help desk (Zendesk, Intercom)
- Call recording (Gong, Fathom)
- Review sites and app stores
- CRM for account value and segment
Key features
- Stable theme taxonomy that persists across runs
- Every theme links to the verbatim quotes behind it
- Weighting by account value, not by message count
- Trend view: what is rising, what has gone quiet
- Digest to Slack on a schedule, so it is read rather than visited
ProductResearchSynthesisEvidence
With Pro you also get
- The full build prompt, ready to copy (608 words)
- 6 build steps, in order
- 3 variables to fill in, documented
- The revenue model
- Monetization notes
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Guides for this build
Read these alongside the spec.