Travel Disruption Rebooking Agent

Problem

A cancelled flight at six in the morning means a traveller in a queue and an agent line with a forty-minute wait. By the time anyone gets through, the seats that would have worked are gone, so the rebooking that happens is whatever is left rather than what the policy allows.

Solution

An agent that monitors every itinerary, detects the disruption before the traveller reaches the desk, ranks the compliant options against fare rules and travel policy, and holds the best one while it confirms with the traveller.

Tech stack

Required integrations

• GDS or booking platform
• Flight status and disruption feeds
• Corporate travel policy source
• SMS, email, and chat

Key features

• Continuous itinerary monitoring
• Disruption detection ahead of the airline notification
• Option ranking against fare rules and travel policy
• Hold-then-confirm so viable options do not evaporate
• Traveller messaging in the timezone they are actually in