Shipment Exception Agent

Problem

Nothing goes wrong until a customer notices. Tracking data shows a container held at customs or a truck three hours behind, but nobody is watching every load, so the first signal is an angry email asking where the order is.

Solution

An agent that consumes tracking events continuously, distinguishes real exceptions from noise, calculates what each one means for the promised delivery date, and either notifies the customer with a revised commitment or escalates the ones needing a person.

Tech stack

Required integrations

• Carrier and visibility providers (project44, FourKites, or direct APIs)
• Transport management system for the order and the promise
• Customer notification channels: email and SMS

Key features

• Continuous event ingestion with de-duplication across carriers
• Exception classification that separates real problems from noisy pings
• Impact calculation against the promised delivery window
• Customer notification with a revised date the plan supports
• Escalation for exceptions needing a commercial decision