Content Moderation Agent

Problem

A growing platform gets more reports than a founder can read, applies its policy inconsistently as a result, and finds out it has a problem when a screenshot of the inconsistency goes viral.

Solution

An agent that reads the policy as its instruction set, decides against specific clauses, cites them, and escalates anything it cannot place - producing a consistent, reviewable decision record rather than a judgement call that varies with who was on shift.

Tech stack

Required integrations

• Platform content API or webhook feed
• Reporting and appeals surface
• Ticketing for escalations

Key features

• Decisions cite the policy clause they rest on
• Confidence banding, with the middle band routed to a human by design
• Immutable decision log, retained for the appeal window
• Appeals workflow that shows the user the clause, not a generic refusal
• Policy coverage report: which clauses never fire, and which produce all the disagreement